Frequently asked questions

Tencoline analyzes match videos automatically and highlights actionable patterns like serve quality, shot tendencies, and mistakes so players can focus training on the highest-impact improvements.

Yes. Coaches can review match breakdowns, compare patterns across sessions, and make data-driven practice plans for each player.

Yes. Academies and clubs can use one consistent analysis workflow across many players to standardize feedback and track progress over time.

No. Tencoline includes automatic shot recognition to reduce manual work and speed up analysis.

You can review shot-type distribution, serve trends, errors, mark timeline events, and coach-friendly summaries for faster post-match feedback.

Processing time depends on file length and server load, but the system starts analysis automatically after upload and provides progress feedback.

Free accounts can upload up to 5 GB per month. Premium accounts can upload up to 30 GB per month. You can always see your current-month usage and remaining quota on the My Account page.

Private videos are available only to authorized users in your account. You can also create explicit share links when you want to share with someone else.

Not at the moment. No analytics tag is loaded on this site, so no analytics cookie is set for anybody. The consent switch exists because the wiring does, and if we ever turn analytics on it will run only for visitors who accepted it. The cookie page lists every cookie and stored value in full.See every cookie we use

Essential cookies for authentication, session security, and core app functionality are always enabled. Analytics tracking is optional and controlled by your consent choice.

EU visitors see a first-visit cookie hint, and everyone can always manage the choice later: open Cookie preferences from the menu, then choose Accept analytics or Decline analytics on the Cookies page. If your browser sends a Global Privacy Control signal, analytics stay off without you doing anything.Open cookie settings

Yes. A match video records everybody on court, not only the person who uploaded it. You need the agreement of the adults you film, and the written agreement of a parent or guardian for any player under 18. The rules are set out in the acceptable use policy, and they are part of the terms of service.Read the acceptable use policy

No. It estimates limb positions to tell a forehand from a backhand. It does not compare anybody against a database, it does not match a player between videos, and it cannot recognise a person. Under Article 4(14) GDPR, data becomes biometric data when it is processed for the purpose of uniquely identifying somebody, which is not what happens here.Read the privacy policy

You already have one. A coach or club that uploads video of other people is the controller of that video and Tencoline is the processor, so Article 28 GDPR requires a written contract. Ours is a published page that the terms of service incorporate, so it is in force for every account with nothing to sign.Read the data processing agreement

You can watch the match, navigate quickly through timeline moments, create and manage marks, and analyze match stats in one place.Open example video player

The player supports play and pause, rewind and forward seek, configurable seek step, and direct timeline seeking for fast review.

Yes. You can cycle normal speed presets and also fine-tune speed in small increments for detailed technique review.

Yes. The player supports keyboard shortcuts for shot marking, seeking, and control workflows to speed up analysis.

You can add marks at the current timestamp, jump to any mark from the list, edit mark comments, and remove marks when needed.

In Marks management, Export Marks JSON downloads your current timeline marks (including comments and drawings) as a JSON file, and Import Marks JSON loads marks from a JSON file back into the timeline. The Marks version selector lets you switch between Current marks and saved historical versions; selecting a previous version loads that snapshot into the active timeline for review or restore.

Comment creates a dedicated timeline mark at the current video time. You can add it from the Actions panel (Comment button), then edit or update text from the marks list using the chat icon. Comment text is limited in length, and during playback the latest comment from the recent 5-second window is shown as an on-video tooltip that can be dismissed.

Keyboard shortcuts are active for fast playback and marking, but they are intentionally limited while typing comments so text editing is not interrupted. During comment editing, global shortcuts are paused, and native caret movement in inputs is preserved. For drawing, select a mark and pause playback to open the drawing overlay; this keeps annotation edits tied to a specific timestamp instead of accidental live playback actions.

Drawing is mark-based. Select a mark, pause video, and the drawing overlay appears for that selected moment. You can use tools (Draw, Line, Arrow, Circle, Square), choose colors (black, white, red), move/select shapes, delete selected shape, or clear all shapes for that mark. Marks with drawings are labeled with a DRW indicator in the marks list.

Yes. The statistics panel updates from your marks and shows player and opponent insights so you can evaluate performance while reviewing video.

Hide Marks collapses the marks list, Hide Actions hides quick action buttons, Hide Match Summary hides the statistics panel, and Show TV Score overlays a broadcast-style score widget on the player.

Yes. The player supports light and dark themes, and you can switch theme from the menu.

The /editor page is a highlights workspace: you can review the full video, split it into timeline segments, select and remove non-highlight parts, undo or redo edits, and preview the final cut before export. It keeps source and preview timelines aligned so you can accurately see what stays in the output.Open /editor

Yes. Use Generate from marks to build segments around saved marks automatically. You can choose a shot type filter (for example bhsl_error, fh, serve, or All) to generate highlights only from specific actions. After generation, the segment list and marks column reflect the selected filter so you can verify the cut quickly.Generate from marks in /editor

No. Export from /editor creates a new highlights file and keeps the original uploaded video unchanged. During export you see progress feedback, and the output appears as a separate highlight video so you can continue editing or re-exporting without touching the source match file.Try export in /editor