Terms of service

These terms are the contract between you and Tencoline, Moosacher Str. 89, 80808 München, Germany for the use of Tencoline at tencoline.com. Full details are in the legal notice.

By creating an account you accept these terms, the acceptable use policy, and the privacy policy. If you do not accept them, do not create an account.

You are a consumer if you use Tencoline for purposes outside your trade or profession. You are a business if you use it as a coach, club, academy or company. Several clauses below apply differently to each, and each says so.

Tencoline stores tennis match video that you upload, and helps you analyse it. It finds shots automatically, lets you mark and comment on moments, computes match statistics, cuts highlights, and shares a video with people you choose.

Automatic recognition is an aid, not a referee. It misses shots and it labels some of them wrongly. Every result is a suggestion you can accept, correct or delete. Do not use the output as evidence in a dispute, as an official record, or as the only basis for a decision that matters to somebody.

• You must be 16 or older to hold an account.
• Give a real email address. We use it to reach you about the service and to reset your password.
• Keep your password to yourself. Anything done through your account is treated as done by you.
• One account is for one person. A club that needs several people to work on the same videos should give each of them their own account.
• Tell us at hello@tencoline.com if you think somebody else is using your account.

You keep every right in the video, the marks and the comments you upload. We claim nothing in them.

To run the service we need a limited permission from you: to store your files, to convert them into other formats and resolutions so they play in a browser, to make thumbnails and previews, to analyse them, and to show them to you and to the people you share them with. This permission covers nothing else. It is not exclusive, we cannot pass it on, and it ends when you delete the content.

We do not use your video to train models unless you ask us to. Where a feature offers that, it asks first, it says what it would use, and it is off until you turn it on.

You are responsible for having the right to upload what you upload, including the agreement of the people who can be recognised in it. The rules are in the acceptable use policy, and they are part of this contract.

Tencoline has a free plan and a premium plan. Each has a monthly upload allowance. Your current use and what is left of the allowance are shown on your account page.

The service is free of charge today. Nothing on this site takes a payment. If we introduce a paid plan, the price and the payment terms will be shown before you order, you will have to confirm them, and no existing account will start being charged without your agreement.

We may change what an allowance contains. If a change makes your plan worse in a way that matters, we will tell you at least 30 days before it takes effect, and you may terminate at that point.

If you are a consumer, you may withdraw from this contract within 14 days without giving a reason. The period starts on the day the contract is made, which is the day you create your account.

To withdraw, tell us clearly that you have decided to. An email to legal@tencoline.com is enough. You may use the form below, and you do not have to. Sending your notice before the 14 days end is sufficient.

If you withdraw, we delete your account and the content in it. We repay any payment received within 14 days, by the same means you used to pay.

You can also simply stop using the service and ask us to delete your account at any time, before or after those 14 days. See termination.

We work to keep Tencoline available, and we do not promise that it always will be. Maintenance, a fault, a failure at a hosting provider, or an attack can interrupt it. We announce planned maintenance in advance where we can.

We give no service level agreement on the free plan. Video processing takes as long as it takes: it depends on the length of the file and on how much else is running.

Keep your own copy of any video that matters to you. We make backups and we are not an archive. A backup is protection against our mistakes, not a substitute for yours.

We are fully liable, without limit:

• for damage caused intentionally or by gross negligence;
• for injury to life, body or health;
• under the German Product Liability Act;
• where we have given a guarantee.

For ordinary negligence we are liable only where we breach an obligation that is essential to the contract — one you must be able to rely on for the contract to work at all. In that case our liability is limited to the damage that was foreseeable and typical for this kind of contract.

All other liability for ordinary negligence is excluded.

Nothing in these terms limits a right you have as a consumer under German law that cannot be limited by contract.

We can remove content or restrict an account when there is a good reason: a breach of the acceptable use policy, a valid copyright complaint, a legal order, or a real risk to other people or to the service.

We tell you what we did and why, and you can object by writing to abuse@tencoline.com. A person reviews the objection. If we were wrong, we restore what we removed.

We act immediately without prior notice only where a delay would cause serious harm — content that is criminal, or an attack on the service. You still get the reasons afterwards, and the same right to object.

You may terminate at any time, without notice and without a reason. Write to privacy@tencoline.com and ask for your account to be deleted. We delete the account and the content in it, and we confirm when it is done.

We may terminate a free account with 30 days' notice by email. We may terminate immediately for a serious breach of these terms.

Ask for your video before you terminate if you want to keep it. After deletion we cannot get it back.

We will tell you by email at least 30 days before a change to these terms takes effect. The message will say what changed.

If you do not object before the date it takes effect, the new version applies. If you object, either of us may terminate the contract at that date. We will say so in the message, because a notice of change that does not mention the right to object does not count.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If you are a consumer resident in the EU, this choice of law does not take away the protection of the mandatory rules of the country you live in, and you may bring a claim in the courts there.

If you are a business, a public body, or have no general place of jurisdiction in Germany, the courts at our registered office have jurisdiction.

Consumer arbitration (§ 36 VSBG). We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

Before that stage, write to legal@tencoline.com. Most disputes end there, and it costs neither of us anything.

If a clause of these terms is or becomes invalid, the rest stays in force.

You may not transfer this contract to somebody else without our agreement. We may transfer it to a company that takes over the operation of Tencoline. If we do, we will tell you first, and you may terminate.

These terms are written in English. A translation is provided for convenience, and the English text governs.